Refund Policy

Return and Refund Policy

Last Updated: May 8, 2026

The Horror Section Studios Merchandise Store (the "Store") is operated by Off Court Creations, LLC, a Delaware limited liability company ("Off Court Creations"), in partnership with The Horror Section Inc., a Delaware corporation ("The Horror Section"). All claims under this policy should be directed to Off Court Creations at the contact information in Section 12.

IMPORTANT NOTICE: All sales are final. We do not offer refunds, returns, or exchanges on any products purchased through the Store.

1. No Refund Policy

By placing an order on our website, you acknowledge and agree that all purchases are final and non-refundable. We do not accept returns or issue refunds for any reason, including but not limited to:

  • Change of mind or buyer's remorse

  • Ordering the wrong item, size, color, style, or quantity

  • Dissatisfaction with the product, print quality, or aesthetic

  • Product does not meet personal expectations

  • Financial hardship or inability to afford the purchase

  • Delayed shipping or delivery timeframes

  • Misinterpretation of product imagery, themes, or horror content

2. Defective or Damaged Items

While we do not offer refunds, we will consider replacements (subject to availability) for items that arrive:

  • Physically damaged during shipping

  • Defective or not functioning as designed

  • Significantly different from the product description

Claim Requirements: You must notify us within 48 hours of delivery with photographic evidence of the damage or defect, including the original packaging. Claims submitted after 48 hours will not be considered. Replacement requests are subject to our investigation and approval at our sole discretion. We reserve the right to deny any replacement request.

Note: Variations in print color, paper texture, hand-finished detailing, distressing, and other intentional artistic choices are part of the horror aesthetic and are not considered defects.

3. Non-Delivery

If you do not receive your order within the stated shipping timeframe, you must contact us within 7 days of the expected delivery date. We will investigate non-delivery claims, but we are not responsible for:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages stolen after delivery confirmation

  • Packages refused or unclaimed by the recipient

  • Customs delays, duties, or issues (for international orders)

  • Force majeure events beyond our control

4. Order Cancellations

Orders cannot be cancelled once placed. All sales are immediately processed and are final. This includes orders cancelled within minutes of placement.

5. Inspection Upon Delivery

You are responsible for inspecting all products immediately upon delivery. By accepting delivery, you acknowledge that the product has been delivered in satisfactory condition unless you notify us with evidence within 48 hours as specified in Section 2.

6. Exceptions

This no-refund policy applies to all transactions except where prohibited by law. In jurisdictions where such policies are not enforceable, we will comply with the minimum requirements mandated by applicable consumer protection laws.

7. Chargebacks

Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in:

  • Permanent ban from future purchases

  • Legal action to recover costs and fees

  • Reporting to relevant authorities and fraud-prevention databases

All chargebacks will be vigorously contested with full documentation provided to financial institutions.

8. Digital Products and Services

For any digital products or services, all sales are final upon delivery or access being granted. No refunds will be provided for digital goods under any circumstances, as they cannot be returned.

9. Pre-Orders, Limited Editions, and Custom Items

Pre-ordered items, limited-edition releases, signed pieces, drops timed to film releases or events, and custom or personalized products (including made-to-order prints, commissioned artwork, and bespoke props) are subject to the following terms in addition to the rest of this policy. By placing a pre-order, you acknowledge and agree to all terms in this Section 9.

9.1. Strict Non-Refundability and Non-Cancellation. All pre-order, limited-edition, and custom items are strictly non-refundable, non-exchangeable, and non-cancellable under any circumstances once an order is placed. This applies regardless of how soon after placement a cancellation is requested, including cancellations made within minutes of order placement.

9.2. Payment at Order. Full payment is collected at the time the pre-order is placed, not upon shipment. By placing a pre-order, you authorize us to charge your payment method in full immediately for the entire amount, including taxes and shipping.

9.3. Estimated Production and Shipping Timelines. Any production windows, ship-by dates, drop dates, release windows, or delivery estimates communicated on the Site, in marketing materials, in email or SMS messages, or in customer-service correspondence are estimates only and are not guaranteed. Delivery may take significantly longer than initial estimates due to manufacturing capacity, supply chain conditions, materials availability, customs processing, carrier delays, licensing approvals, or other factors, some of which are outside our control. Delays are not grounds for cancellation, refund, exchange, or chargeback.

9.4. Right to Modify or Substitute. We reserve the right to modify materials, finishes, dimensions, colors, packaging, included accessories, or other product specifications between the time of pre-order and final production, including substituting comparable materials when supply chain, manufacturing, or quality-control issues require. Final products may differ in subtle ways from prototypes, mockups, renders, sample photos, or marketing imagery shown at the time of pre-order. Such variations are not considered defects and are not grounds for refund or replacement.

9.5. Production Failure or Discontinuation. In the rare event a pre-order item cannot be produced due to circumstances including but not limited to manufacturing failure, factory closure, loss of materials, licensor withdrawal, or force majeure, our sole obligation will be to issue store credit equal to the amount paid, valid for one (1) year from the date of issuance, except where applicable law requires a refund to the original payment method. We reserve the right to discontinue any pre-order at our sole discretion, subject to this remedy.

9.6. Address Changes and Reshipment. It is your responsibility to keep your shipping address accurate for the entire pre-order window, which may extend several months from the order date. Address changes cannot be guaranteed within thirty (30) days of the estimated ship date. If a pre-order ships to an outdated address you provided, any reshipment, address correction, or recovery costs will be charged to you, and we are not responsible for items lost as a result.

9.7. Combined Orders. If a pre-order is purchased together with in-stock items, the entire order will ship together once all items are ready unless otherwise stated at checkout. In-stock items in such combined orders are subject to the pre-order shipping timeline.

9.8. Chargeback Waiver. By placing a pre-order, you specifically waive any right to dispute the charge with your payment provider on the basis of extended fulfillment timelines, production delays, or modifications permitted under this Section 9. Initiating a chargeback in these circumstances will be treated as a breach of these terms and may result in the consequences set forth in Section 7 of this policy.

9.9. Acknowledgment. By placing a pre-order, you confirm that (a) you have read and understood this Section 9 in full, (b) you accept that the item may take significantly longer to deliver than typical retail merchandise, (c) you accept the risk of modification, substitution, or discontinuation described above, and (d) you understand the order is final at the moment of placement.

10. Apparel Sizing

All apparel sizing is provided in the size guide on each product page. It is your responsibility to consult the size guide before purchasing. Incorrect size selection is not grounds for a refund, return, or exchange.

11. Your Responsibility

By completing a purchase, you accept full responsibility for:

  • Verifying all product details, descriptions, sizing, and specifications before ordering

  • Ensuring the shipping address is accurate and complete

  • Confirming you are of legal age to purchase mature or horror-themed content where applicable

  • Understanding and accepting this no-refund policy

  • Accepting that all purchases are made at your own risk

12. Contact for Issues

If you believe you have received a defective or damaged product, contact us immediately at info@offcourtcreations.com. Please include your order number, a description of the issue, and clear photographs of the product and packaging. All claims are subject to verification and approval.

13. Limitation of Liability

In no event shall our liability exceed the purchase price of the product in question. We are not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products.

14. Policy Modifications

We reserve the right to modify this return and refund policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our site following any changes constitutes acceptance of those changes.

15. Governing Law

This policy shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.