Shipping Policy

Last Updated: May 8, 2026

The Horror Section Studios Merchandise Store (the "Store") is operated by Off Court Creations, LLC ("Off Court Creations"), in partnership with The Horror Section Inc. This Shipping Policy explains how orders are processed and shipped.

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1. Order Processing

Most products are printed, decorated, or assembled on demand. Orders typically enter production within a few business days of placement. Production time varies by product, complexity, and current order volume. You will receive a confirmation email when your order is placed and a separate notification with tracking information once your order ships.

2. Pre-Orders and Limited Editions

Pre-ordered items, limited-edition releases, and drops timed to film releases or events follow separate timelines disclosed at the point of purchase. See Section 9 of our Return and Refund Policy for the full pre-order terms.

3. Shipping Methods and Costs

Available shipping services and applicable rates are calculated at checkout based on the destination, package weight, and selected service.

4. Estimated Delivery Times

Once shipped, transit times depend on the carrier, service level, and destination. Any delivery estimates shown at checkout, in marketing materials, or in correspondence are estimates only and are not guaranteed. We are not responsible for carrier delays.

5. Domestic and International Shipping

We ship to destinations offered at checkout. Where international shipping is available, the customer is responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These are not included in the product price or shipping fee. Customs processing may add significant time to delivery, and we are not responsible for customs delays or fees. If a package is refused, returned, or destroyed by customs, we are not responsible for refund, replacement, or return shipping costs.

6. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer are not eligible for refund or replacement. If a package is returned to us due to an address error, any reshipment will be at the customer's expense.

7. Lost or Undelivered Packages

If carrier tracking shows a package as delivered but you have not received it, you must contact the carrier directly to file a claim. We are not responsible for packages stolen after delivery confirmation.

If a package is lost in transit and not marked as delivered after a reasonable period, contact us at info@offcourtcreations.com within 30 days of the expected delivery date. Resolution may include replacement or store credit at our discretion, subject to carrier confirmation of loss.

8. Damaged Packages

Damaged items should be reported in accordance with Section 2 of our Return and Refund Policy.

9. Risk of Loss

Title and risk of loss for products pass to you upon our delivery to the carrier.

10. Restricted Locations

We reserve the right to refuse shipment to any location where service is unavailable, where shipping the product would violate applicable law, or where we reasonably believe the order is fraudulent.

11. Contact

Questions about shipping can be sent to info@offcourtcreations.com.